Terms of Service

1. Agreement to Terms

By contacting, scheduling, or using any service provided by Team Ingram Services ("Company," "we," "us," or "our"), you ("Customer") agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services Provided

Team Ingram Services provides professional locksmith and security services including but not limited to:

• Emergency lockout service (residential, commercial, and automotive)
• Lock installation, replacement, and repair
• Lock rekeying and re-coring
• Deadbolt installation and upgrade
• Key cutting and duplication
• Master key system design and installation
• Commercial access control and keypad entry installation
• Smart lock installation and programming

Services are available 8am–10pm daily. Emergency response times are estimates and may vary based on location, traffic, and technician availability.

3. Service Authorization

By requesting our services, you represent and warrant that you are the legal owner of the property, vehicle, or lock in question, or that you have explicit authorization from the owner to request locksmith services. Team Ingram Services reserves the right to refuse service if we have reasonable grounds to believe the request is unauthorized. We may require proof of ownership or authorization before performing any service.

4. Pricing and Payment

All pricing is provided upfront before work begins. Quoted prices are estimates based on the information provided at the time of inquiry. Final pricing may differ if:

• The actual work required differs from what was described
• Additional parts or labor are needed once work begins
• Access to the lock or property is more complex than anticipated

Payment is due upon completion of service. We accept cash, major credit cards, and debit cards. A service call fee may apply regardless of whether work is completed if the technician is dispatched.

5. Cancellation and No-Show Policy

If you need to cancel or reschedule, please notify us as soon as possible. A cancellation fee may apply if a technician has already been dispatched to your location. If a technician arrives and is unable to access the location or the customer is not present, a service call fee may be charged.

6. Limitation of Liability

Team Ingram Services takes every precaution to perform work without damage. However, some lock and door conditions may require techniques that carry inherent risk. We are not liable for:

• Pre-existing damage to locks, doors, or vehicles
• Damage resulting from worn, defective, or non-standard hardware
• Damage to locks or doors that are necessary to gain entry in an emergency
• Indirect, incidental, or consequential damages arising from our services

Our total liability for any claim arising from our services shall not exceed the amount paid for the specific service giving rise to the claim.

7. Warranty

We stand behind our workmanship. Labor performed by Team Ingram Services is warranted for 30 days from the date of service. Hardware and parts are subject to the manufacturer's warranty. Warranty does not cover damage caused by misuse, tampering, or normal wear and tear after service.

8. Customer Responsibilities

As a customer, you agree to:

• Provide accurate information about the service location and nature of the request
• Be present or have an authorized representative present at the time of service
• Provide proof of ownership or authorization upon request
• Pay for services rendered upon completion
• Not use our services for any unlawful purpose

9. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the state in which Team Ingram Services operates, without regard to its conflict of law provisions. Any disputes arising under these terms shall be resolved in the courts of that jurisdiction.

10. Changes to Terms

We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes are posted constitutes your acceptance of the revised terms.

11. Contact Us

If you have questions about these Terms of Service, please contact us: